We are committed to providing a professional service to all our clients and customers. If something goes wrong, we need you to tell us about it. This helps us improve our standards.

Stage 1 – Your complaint
Please email your complaint to:
📧 support@jvpropertyventures.com
📬 JV Property Ventures Ltd,, 22 The Spens, Maidenhead, Berkshire, SL6 7EQ

We will acknowledge your complaint within 3 working days and aim to provide a written response within 15 working days. If we require more time, we will update you accordingly.

Stage 2 – Escalation to the Property Redress Scheme
If you are not satisfied with our response, or if eight weeks have passed without resolution, you may refer your complaint to:

The Property Redress Scheme
Website: www.theprs.co.uk
📩 Email: complaints@theprs.co.uk
📞 0333 321 9418
Membership No: PRS053560